Analysis of Quality Electronic Identity Card Service in Sub-District West Meral of Karimun District, Riau Islands (Integrated Sub-District Administration Service Model “Paten”)

This study looks at the difficulties in creating electronic identity cards and the service quality of electronic identity cards at the district office of West Meral. This study uses substantive, administrative, and technical indicators to apply the Sampara service quality theory. This study employed a mixed methods approach using a descriptive methodology. Subdistrict heads, district secretaries, governmental leaders, population administrators, and community members made up the study's samples. For sub-district heads, sub�district secretaries, and government heads, sampling was determined using a census technique, for population administrators using a purposive sampling technique, and for the community using an incidental sampling technique. According to the research on each sub-indicator, electronic identity cards' service quality at the West Meral District sub�district office in Karimun Regency (approach to the District Integrated Administrative Service model "PATEN") is assessed as fairly acceptable with a percentage of 49%. This results from the West Meral District's need for e-KTP (Electronic Identity Card) recording technology